Refund policy

At SAB Sales, we aim to provide high-quality products and a smooth shopping experience. However, we understand that there may be occasions where a return or refund is necessary. Please read our policy carefully before making a purchase.

Order Cancellations

• Before Dispatch: Orders can be cancelled for a full refund if the cancellation request is made before the item has been dispatched.
• In Transit: If an order is cancelled while en route, the customer must either refuse delivery or return the item at their own cost. The item must be in its original, unopened, and intact condition to qualify for a refund. The courier may charge for delivery if the item is turned away so in these cases we can refund in full minus whatever costs the supplier charge for transport.

Returns & Refunds

We only offer full refunds on items that are damaged or faulty upon delivery.

• If you receive a faulty product, you must notify us within 3 days of delivery.
• The item must be returned to the manufacturer for inspection to determine whether the fault occurred before delivery or due to misuse.
• If the manufacturer confirms a defect, you will receive a full refund or replacement.
• If the item is found to be damaged due to misuse or improper handling, no refund will be issued.

Return Costs

• If the return is due to a confirmed manufacturer fault, we will cover the return shipping cost.
• If the item is returned for any other reason, the customer is responsible for return shipping costs.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or custom order reasons. Please check individual product listings for details.

How to Request a Return or Refund

To initiate a return, please contact our support team at info@sab-sales.co.uk with:

• Your order number
• A description of the issue
• Photos of the product (if damaged/faulty)

We aim to process refunds within 5 working days once the manufacturer confirms the issue.